FairPlay Privacy Policy – Personal Data, Cookies & User Rights

Scope of the FairPlay Privacy Policy

This Privacy Policy applies to personal data processed through FairPlay websites, online services, account features, customer-support communications and other interactions users may have with the platform.

This policy does not govern independent third-party websites, payment services, applications or other platforms reached through external links. Those third parties operate under their own privacy policies, terms and data-processing practices.

Personal Information FairPlay May Collect

The personal information FairPlay may collect depends on how you interact with the platform, the account features you use and the services lawfully available in your location.

Account and contact details. This can include your name, email address, phone number, date of birth, login credentials and any other details you give us when you register or get in touch.

Verification information. Where the law requires us to confirm your identity or eligibility, we may ask for further information to check your identity, age or other relevant details. This can include information shown on identity documents or held in verification records.

Technical information. Some data is collected automatically when you use the platform, such as your IP address, device type, operating system, browser details, language settings, approximate location derived from technical data, session data and records of how you use the platform.

Support and security records. We may keep records of your conversations with customer support, preferences you set on the platform and information needed to keep accounts secure or to look into suspicious activity.

Transaction information. Where payment features are lawfully offered, we may process information related to those transactions. Payment data may be handled together with authorised payment and financial service providers.

How FairPlay Uses Personal Data

FairPlay may process personal data for defined account, operational, security, service and legal purposes. Depending on the circumstances and applicable law, these purposes can include:

• open and manage accounts and give access to our services;
• check the information users provide and answer their questions;
• keep the platform running smoothly and improve the user experience;
• protect accounts and systems from fraud, unauthorised access, misuse and other security threats;
• send service messages and platform updates, and carry out analytics to improve our digital features, where the law allows;
• meet our obligations under applicable laws and regulations, and respond to lawful requests from authorities or legal proceedings.

FairPlay sends promotional or marketing communications only where there is an appropriate legal basis. Where available, users can manage communication preferences or withdraw marketing consent through the relevant account or support options.

FairPlay Cookies & Similar Technologies

FairPlay may use cookies and similar technologies to operate website features, maintain sessions, remember user preferences, understand how the platform is used and support account and website security.

Some FairPlay cookies may be necessary for technical operation, login sessions, account functionality or security. Where permitted by applicable law, other cookies may support analytics, performance measurement, personalisation or similar functions.

You can usually block or delete cookies in your browser settings. Please note that turning off some of these technologies may affect how certain features work.

Where the law requires consent for non-essential cookies or similar tools, we will use them only in line with those consent rules.

When FairPlay May Share Personal Information

FairPlay may share personal information only where there is a legitimate operational, contractual, security or legal reason to do so. Depending on the service and applicable law, recipients may include:

• Service providers that help us run and support the platform, such as technology, hosting, security and customer support partners, professional advisers and other providers acting for legitimate business purposes.
• Payment, verification and fraud-prevention organisations, where lawful payment or verification features are available.
• Regulators, courts, law-enforcement agencies and other public bodies, where the law requires it or in response to a valid legal request.
• Parties to a business transaction, such as a restructuring, merger, acquisition or transfer of business, subject to applicable legal requirements and suitable safeguards.

International Transfers of Personal Data

Because FairPlay may use international infrastructure and service providers, personal data can be processed or stored in a country different from the country in which a user accesses the platform.

When personal information is transferred internationally, FairPlay aims to apply safeguards required by applicable data-protection rules. Service providers receiving personal data should process it only for authorised purposes and in accordance with relevant contractual, technical and legal protections.

Transfers of data between countries may also be subject to limits or conditions set by local law.

How Long FairPlay Keeps Personal Data

FairPlay retains personal data only for as long as reasonably necessary for the purpose for which it was collected, or for another legitimate and lawful purpose that permits continued retention.

How long we keep information depends on the type of data, your relationship with us, security needs and our legal and regulatory obligations.

We may keep information after an account becomes inactive if this is needed to meet legal obligations, settle disputes, investigate fraud, enforce our agreements or protect our legitimate interests.

Once personal data is no longer needed, it may be deleted, anonymised or otherwise handled in line with applicable retention rules.

How FairPlay Protects Personal Data

Protecting account and personal information is an important part of FairPlay's data-handling practices.

FairPlay may use administrative, organisational and technical security measures designed to reduce the risk of unauthorised access, loss, alteration, disclosure or misuse of personal data. Depending on the information and service involved, safeguards can include access controls, monitoring, account-security procedures and other proportionate protections.

No online service or electronic storage method can be completely secure. You also help protect your account by keeping your password and other login details private.

If you think your account has been compromised, contact FairPlay support as soon as possible through our official support channels.

Your Privacy & Personal Data Rights

Depending on your location, the applicable privacy law and the provisions currently in force, you may have certain rights concerning personal data processed by FairPlay. Subject to legal conditions and exceptions, these rights may include the ability to:

• ask for information about your personal data;
• have inaccurate or outdated information corrected or updated;
• ask for your data to be deleted, where the law allows;
• withdraw your consent where processing relies on consent;
• raise a complaint about how your personal information has been handled.

Some of these rights may be limited where we need to keep or process information to meet legal obligations, prevent fraud, settle disputes or establish, exercise or defend legal claims.

You can send requests about your personal data through the official customer support or privacy contact channels provided by FairPlay.

FairPlay Data Protection & Privacy in India

When processing personal data relating to users in India, FairPlay aims to take account of applicable Indian privacy, digital personal-data and information-technology requirements.

The Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 set out a national framework for processing digital personal data in India. Their provisions are coming into force in stages, according to the timeline set by the Government of India.

FairPlay may review and update its privacy practices as relevant provisions take effect, regulatory guidance develops and applicable data-protection requirements change.

Nothing in this Privacy Policy is meant to restrict any rights that cannot lawfully be excluded under applicable data protection law.

Age Restrictions, Children & Minors

FairPlay services are intended for adults who meet the applicable legal age requirements and are not directed at children.

We do not knowingly collect personal data from anyone who is not legally allowed to use our services. Age requirements may differ by country and by type of service.

If we find that we hold information about an ineligible minor, we may take appropriate action under applicable law, such as blocking access or deleting the information where required.

Third-Party Websites, Payment Services & External Links

FairPlay may contain links to third-party websites, applications, payment services or other independently operated platforms.

FairPlay has no control over the privacy practices of independent third parties and is not responsible for how they collect or use information. Please read their privacy policies and terms before sharing any personal information with them.

A link to an external site does not mean that FairPlay controls or approves how that third party handles data.

Updates to the FairPlay Privacy Policy

FairPlay may update this Privacy Policy to reflect changes in platform features, business operations, security practices, service providers, legal obligations or applicable privacy and data-protection requirements.

If we make significant changes, we will publish the new version with an updated date, and we may give additional notice where the law requires it.

We recommend checking this page from time to time to stay up to date on how your personal information is handled.

Contact FairPlay About Privacy & Personal Data

If you have a question, privacy request or concern about this FairPlay Privacy Policy or the processing of your personal data, contact FairPlay through the official customer-support or privacy channels provided on the platform.

Provide enough information for FairPlay to identify and respond to your privacy request. To protect personal data and account security, identity verification may be required before information is disclosed, corrected, deleted or otherwise changed.